BALLY'S CASINO DIRECT FAQs
Your Questions answered
Is it easy to make online reservations?
Yes. Very easy! You can make online reservations from your home computer, tablet, or mobile devices, 24/7/365.
Do I need a reservation?
Yes, advanced reservations are required. You and others in your group must have a printed payment confirmation for each reservation and/or an email confirmation.
Do I get to choose my seat?
No, it’s open seating, there is no assigned seating on the buses to/from Bally’s Casino.
When do I pay for my trip?
You pay in advance with a credit or debit card when making your reservation.
Do I need to have a Bally Rewards Card?
Yes, having a Bally Rewards Card is the only way to receive your Exclusive Rider Offers. If you do not have a Bally Rewards Card on the day of the trip, no problem, just stop by the Bally Rewards Club desk to sign up and receive your Card. Valid photo ID required.
Where do I locate the motorcoach when it’s time to depart Bally’s Casino?
Your driver and/or a Bally’s representative will inform you where to find the motorcoach for departure.
How long is the stay at the Bally's Casino?
Approx: 5 1/2 hr Stay
Is the Bally’s Casino Direct bus service just for Bally's Casino?
Yes, transportation service is provided for Bally’s gaming customers only.
Can I stay overnight at the Bally’s Evansville Hotel and return on a different day/bus?
Yes, but you must have a reservation at Bally’s Evansville Hotel and contact us in advance via contact@ballyscasinodirect.com or by calling (877) 245-9461. Return trips are based on availability, fees and restrictions may apply.
What happens if I miss my scheduled bus to Bally’s Casino or miss my scheduled return bus from Bally’s Casino?
Similar to airlines, Bally’s Casino Direct isn’t responsible for arranging alternative transportation if you miss the bus to/from Bally’s Casino. No refunds will be issued.